This privacy statement by O2O eCommerce Sdn Bhd demonstrates our commitment to privacy of our customers and users of O2O services and websites. This Privacy Policy governs the manner in which O2O eCommerce Sdn Bhd ( hereinafter referred to as "O2O" , "we", or "us" ) collect and how we use that information such as Personal Data.

"Personal Data" means information about you such as your name, address, telephone number, NRIC, email address, your personal preferences, bank account information or any other information that might identify you. By using the O2O services, you consent to the processing of your Personal Data by O2O and all our suppliers, advertising and promotional partners, and other service providers.

The information we collect is used to improve the content of our websites and the quality of our service. O2O is committed to developing long-lasting relationships based on trust.

Data We Collect & How We use it
O2O may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information. Information collected are generally used for billing, identification and authentication, services and product improvement, personalisation, contact and research.

The data we collect is information that identifies you personally, such as:

  • Your name
  • E-mail address
  • Billing and postal address
  • Telephone and mobile numbers
  • Website links
  • Browser cookies
  • Other billing information
  • O2O may also collect information about how users access the website using a tracking ID unique to each user through the use of cookies

What are Cookies?
Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. Cookies are required to use O2O products and services. There are 2 types of cookies used. One which is stored temporary until your browser is closed or log out where it will be deleted. The other which is a small information stored on your computer's disk drive for a period of time until it is deleted. Session ID cookies may be used by O2O to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing.

Log Files
O2O keep a log of files from the web server and products used. Information in our log include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. Personal data or any information that can identify someone personally is not stored in our log files. Log files are used for security, trouble shooting and enhancement purposes.

Data Storage and Servers
O2O products and services are used in multiple servers from different part of the world. O2O uses third party vendors for its infrastructure. All data is secured within the O2O servers and source codes are solely owned by O2O. Customers are the rightful owner of their own data when using any of O2O products and services.

How we use this information
O2O may use the personally identifiable information collected by O2O to contact customers regarding products and services by O2O and, to the extent the user has agreed to it, by its trusted affiliates, independent contractors and business partners. We may also use this information for research purposes regarding the effectiveness of our products, services, marketing, advertising and sales efforts. O2O will not in any way sell or give away this information with a third , unless you specifically authorize such disclosures.

All personal data will be kept strictly confidential. O2O may also disclose statistic anonymous data based on information collected from users to potential partners or investors. In case O2O is sold or merged with another party, the information collected from users may be transferred to the new owners.

O2O may engage third parties, including its own subsidiaries and affiliated companies, to analyse or otherwise store or manipulate data received by O2O from its customers. In all such cases, third party service providers will be required to treat all such data with the same degree of care as O2O and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.

Affiliates and Customers of O2O
Please be aware that O2O is not responsible for the privacy practices of its affiliates or customers. O2O website and products have links out of its own to other websites. The O2O Privacy Policy as described herein applies solely to information collected by O2O. Please the privacy statements of each and every website that collects personally identifiable information.

Your Responsibility
You are responsible for the security of your personal information like user id, passwords and data. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information.

If you have any questions, reports of abuse regarding this Privacy Policy, the practices of O2O, or your dealings with our website, please contact us at